Water-use restrictions and the accompanying higher tariffs are meant to encourage you to be more careful about how you use water, and the level of water restrictions imposed depends on dam storage levels.
The City of Cape Town’s Council approved the implementation of Level 3 water restrictions on 26 October 2016. Restrictions have been in effect from 1 November 2016. Tariff changes will take effect as of 1 December 2016. Fines for Level 3 water restrictions will also be implemented as of 1 December 2016. This is due to the City awaiting authorisation from the courts, as well as allowing residents time to adapt to the new restrictions. Our enforcement officers have been educating residents on Level 3 restrictions.
For more information on water restrictions, you can:
- Visit www.capetown.gov.za/thinkwater
- Read up on the restrictions applicable to residential and non-residential customers
- Find out more about Level 3 restrictions and tariffs
- Review our FAQ document
- Apply for an exemption
Reporting transgressions
When reporting transgressions please provide as much evidence as possible related to the incident, such as photographs and specific details. We can only fine with evidence. If we do not have evidence, we will warn the alleged transgressor that we have received a ‘tip off’, but be assured that we will not identify the person who reported the transgression.
To report water restriction transgressions you can use the following methods:
- Call 0860 103 089 (choose option 2: water related faults)
- Online through our Service Requests tool
- Email water.restrictions@capetown.
gov.za - SMS 31373 (max of 160 characters)
Reporting faults
Please continue to report any meter leaks, pipe bursts or sewer blockages through the following:
- Call 0860 103 089
- Online through our Service Requests tool
- Email watertoc@capetown.gov.za
- SMS 31373 (max of 160 characters)
Thank you for your cooperation.
