The City of Cape Town’s Electricity teams are actively on the ground, attending to a high number of service requests across the city. Please note that high call volumes and storm-related damage may result in longer outages. Repairs are carried out only when it is safe for teams to do so.
‘We apologise for any inconvenience caused while our teams attend to a high number of service requests in areas of the city.
Strong winds and heavy downpours may continue to damage electricity infrastructure, leading to a high number of service requests. Please note that it is unsafe for our teams to carry out electricity work during heavy rain, strong winds, or flooding. Electricity restoration will be undertaken as quickly as possible, but only when conditions are safe. Residents are advised to keep cellphones charged and ensure backup devices such as Uninterruptible Power Supply (UPS) units and emergency lights are charged and available when required.
‘We remind residents to report their electricity faults to the City via our service channels to only use one reporting channel when reporting so that duplicate service requests are avoided as far as possible,’ said the City’s Mayoral Committee Member for Energy, Alderman Xanthea Limberg.
Affected parts of areas include, but not limited to:
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Gugulethu
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Parkwood
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Langa
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Weltevreden Valley
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Hanover Park
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Philippi
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Brooklyn
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Bergvliet
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Rondeboscch
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Glenlilly
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Vasco Estate
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Observatory
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Sybrand Park
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Pinelands
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Plumstead
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Wetton
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Bonteheuwel
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Pinati Estate
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Ottery
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Kenilworth
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Wetton
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Grassy Park
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Lotus River
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Claremont
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Portlands
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Retreat
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Soneike
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Kenridge
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Strand
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De Kuilen
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Durbanville
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Valmary Park
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Vredekloof
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Ravensmead
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Helena Heights
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Bo Kaap
Please note:
The City’s area outages list is updated as information is received from the Electricity teams. If an area is not included, it does not mean teams are not aware of the matter. Residents in Eskom-supply areas are encouraged to contact Eskom directly regarding their electricity faults.
Electricity services and damage: (please only log on one channel):
- Call Centre: 0860 103 089
- SMS: 31220 (Free SMS service doesn’t apply)
- WhatsApp: 060 018 1505
