The Department of Infrastructure (DOI) launched three new features to its Roads4U mobile road fault-reporting app in September and October 2026. The new features aim to improve communication, service delivery and turnaround times.
Provincial Minister of Infrastructure Tertuis Simmers said the new features strengthen communication with road users and highlight the importance of partnership with municipalities to accelerate service delivery.
“We’ve rolled out several updates to make reporting road defects faster and keep you informed across the Western Cape”, said Minister Simmers. “Direct integration with the City of Cape Town’s (CoCT) service system will help ensure that the Roads4U app remains a single reporting hub for all public roads in the province.”
New features
- Direct Broadcasts & Road Closures: Receive real-time provincial alerts and view verified road closures across the network via the official Road Closure Map. Simply click on the link in the app feed section.
- Quick Camera Launch: Snap a photo of a road defect immediately. Save it as a draft or submit it on Roads4U when you are at a safe spot.
- Direct City of Cape Town Integration: Defects on City roads are now routed directly into Cape Town’s service system. You receive a CoCT tracking reference number and authority contact details.
The Roads4U app automatically routes SANRAL (South African National Roads Agency) and municipal road enquiries to the responsible authority via email, and follow-up contact details are directly available in the app.
Since it was launched in March 2026, Roads4U been downloaded over 13 300 times, and the app has processed 4 102 reports for both municipal (2 683) and Western Cape provincial (1 419) roads.
About Roads4U
The app allows citizens to report various infrastructure defects such as road surface damage, faulty traffic signals and faded signage. It aims to enhance the province’s road network by leveraging real-time data and citizen collaboration.
